Privacy Policy

1. Introduction

At Soy Un Glitch ("we", "our" or "the Company"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share and protect your information when you use Glitch One and our related services.

By using Glitch One, you accept the practices described in this Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Registration Data: Name, email address, password, company name, role/position, phone number.
• Profile Information: Profile photo, biography, language preferences, timezone.
• Business Data: Company documents, PDFs, website URLs, product and service information you upload to train AI Employees.
• Communication Content: Community messages, posts, comments, conversations with Beato and AI Employees.
• Payment Data: Billing information and payment methods (processed securely by third-party providers).

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time on platform, interaction patterns.
• Device Data: Device type, operating system, browser, IP address, unique identifiers.
• Location Data: General location based on your IP address.
• Cookies and Similar Technologies: See our Cookie Policy for more details.

2.3 Information from Third Parties

• Authentication Providers: If you log in with Google, Apple, Facebook, or other providers, we receive basic profile information.
• Integrations: Data from connected platforms like WhatsApp Business, Instagram, according to your settings.

3. How We Use Your Information

We use your information to:

3.1 Provide the Service

• Create and manage your account.
• Train and operate your personalized AI Employees.
• Process Beato and other AI assistant conversations.
• Facilitate your participation in community and courses.
• Process payments and manage subscriptions.

3.2 Improve the Service

• Analyze usage patterns to improve the experience.
• Develop new features and capabilities.
• Improve our artificial intelligence models.
• Conduct aggregated research and analysis.

3.3 Communications

• Send service notifications and updates.
• Respond to your inquiries and support requests.
• Send marketing communications (with your consent).
• Notify about changes to our terms or policies.

3.4 Security and Compliance

• Protect against fraud, abuse, and illegal activities.
• Comply with legal and regulatory obligations.
• Enforce our Terms of Service.

4. Data Processing for AI Employees

When you upload documents or provide information to train your AI Employees, we process this data as follows:

• Document Processing: We extract text from PDFs and documents to create your AI Employee's knowledge base.
• Website Scraping: If you provide a URL, we analyze the public content of your website.
• Secure Storage: Your business data is stored securely and isolated from other users.
• No General Model Training: Your specific information is not used to train AI models shared with other users.

5. How We Share Your Information

5.1 Service Providers

We share data with third parties that help us operate the Service:

• Cloud hosting and storage services.
• Payment processors (Stripe, PayPal, etc.).
• AI providers (for model processing).
• Analytics and monitoring services.
• Communication platforms (for integrations).

5.2 Authorized Integrations

When you connect third-party services like WhatsApp Business or Instagram, we share the necessary data to operate those integrations according to your settings.

5.3 Community

Content you post in public areas of the community (posts, comments, public profile) is visible to other Glitch One users.

5.4 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety.

5.5 Business Transfers

In case of merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

7. Data Retention

We retain your information while your account is active or as needed to provide the Service. Specifically:

• Account Data: Until you delete your account, plus a grace period for recovery.
• AI Conversations: According to your retention settings (default: 90 days for service improvement).
• Training Documents: As long as you need them for your AI Employees.
• Billing Records: According to legal and tax requirements (typically 5-7 years).

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your data.
• Portability: Receive your data in a structured format.
• Objection: Object to processing of your data.
• Restriction: Request limitation of processing.
• Withdraw Consent: Withdraw your consent at any time.

To exercise these rights, contact us at privacy@soyunglitch.com.

9. Data Security

We implement technical and organizational security measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest.
• Role-based access controls.
• Continuous security monitoring.
• Periodic security audits.
• Incident response procedures.

However, no system is completely secure. If you detect a vulnerability, contact us at security@soyunglitch.com.

10. International Transfers

Your data may be processed on servers located outside your country of residence. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses.

11. Children's Privacy

Glitch One is not intended for minors under 18 years of age. We do not intentionally collect information from minors. If you believe a minor has provided us with personal data, contact us to delete it.

12. Changes to this Policy

We may update this Policy periodically. Significant changes will be notified by email or through a notice on the platform with at least 30 days advance notice. Continued use of the Service after changes constitutes your acceptance of the updated Policy.

13. Contact

If you have questions about this Privacy Policy or how we handle your data:

14. Additional Regional Information

For Users in the European Union (GDPR)

The legal basis for processing your data includes: contract performance, consent, legitimate interests, and compliance with legal obligations. You have the right to file a complaint with your local data protection authority.

For Users in California (CCPA)

You have the right to know, delete, and opt-out of the "sale" of personal data. We do not sell your personal data in the traditional sense. To exercise your CCPA rights, contact us at privacy@soyunglitch.com.

For Users in Mexico (LFPDPPP)

You have ARCO rights (Access, Rectification, Cancellation, Opposition) over your personal data. You can exercise these rights by contacting us at privacy@soyunglitch.com.